Feedback

  • The key to saving this system is ridership, not jacking up the price of everything from passage to a cheeseburger. In case you have not noticed we have had a massive drop in people taking the ferry. Anymore it is cheaper to fly and rent a vehicle when they get to their destination. I have been out here with the marine highway for almost 30 years as a steward and deckhand. I have noticed a huge drop in ridership. Have any of you ever considered a frequent floater program? So many miles gets a discount on a meal or room or even passage fare. Alaska Airlines does it and it works wonderfully. This might be something worth implementing. We need to bring our ridership back up or we are going to die. Please consider this idea.

  • You should provide internet service on the ferries (for a fee). There are several possible companies who can help do this: for example: https://www.gogoair.com/commercial/

    Do something with the (closed) cocktail lounge on the Columbia. It is wasted floor space. Go consult with Royal Caribbean or Carnival on what you could do. Even an "entertainment lounge" with individual cubicles where you could rent movies and view them would work.

  • We had a great time on the Columbia. We had some great meals in the dining room. We are going to plan more trips. We want to take the ship all the way up and back. Steve the purser was very helpful. Keep up the good work.

  • *offer packets of season coupons to increase ridership and reward those who make annual investments in travel

    *resist efforts to privatize like the akrr; from my understanding, that has not been a successful fix to anything

    *do not cut operating staff (ie shipboard) to save money; that would be a losing proposition and stress an already overworked staff

    * resist efforts to measure success by income stream; our mh system is a service and should not be designed as a for profit business

  • Should have been notified of change of boat because ours was still being serviced
    Lounges need to be opened instead of people sleeping in them
    Great friendly staff

  • On July 30, 2018, four of us boarded the vessel Columbia at Haines, AK for a trip to Bellingham, WA (Booking Number1320261, Code QHWY). During the four night trip we were impressed by your staff's courtesy and attention to detail. Notably were two individuals that took care of us in the restaurant: xxx and yyy. I would like to commend these two individuals as great representatives of your company. Jon Wiese 1141 Buckskin Drive Hailey ID 83333

  • The AMHS is trying to provide too many services in too many ports with too many boats. I would suggest eliminating the runs to Bellingham, Skagway, Valdez, Homer and Seldovia. All of these ports can be reached by vehicle except Seldovia and transportation between that port and Homer can be accomplished by a private entity. The reason for the connection to the lower 48 was due to excess rock slides on the Yellowhead Highway between Prince George and Prince Rupert and since then, highway conditions have been upgraded. The fast ferry to and from Sitka can also be eliminated; traffic can be handled easily with the two mainline boats arriving and departing here per week. This will require a little trip pre-planning by customers rather than having the luxury now provided. Please run my suggestions through your computers and let me know via email what the potential savings are. Thank you.

  • Four of us traveled on the Columbia, Malaspina, and LeConte during our trip to Alaska from May 18 through May 30. We were pleasantly delighted by the accommodations (we slept on board 3 nights), the food, and even more, the friendly and attentive crew. Our only concern was the lack of choice in the ships' schedules. It was apparent to us that a more frequent schedule would be welcomed not only by tourists such as us, but by the residents of the lovely towns we stopped in. We thank you for a lovely experience and highly recommend that you publicize how great travel by ferry can be, especially if you increase the trip schedule.The benefits of ferry travel far surpass those of cruise ships as far as I am concerned.

  • I've made several trips up to various points in Alaska via AMHS and have always enjoyed it immensely. I applaud the move to turn AMHS into a public corporation, with subsidies from the state in order to provide service to communities which would otherwise be completely cut off. That is the only realistic way to fund critical infrastructure.
    In general, it must be recognized that AMHS competes against: cruise ships, seaplanes, airlines and barges. However, AMHS fills a unique niche in that web of transportation options. Aside from the basic service of moving the locals and their vehicles from one location to another, AMHS provides those of us who are repelled by giant cruise ships with the opportunity to take a quiet, relaxed, extended voyage by sea, in one of the most scenic corners of the planet. Play it up. Sell that. German and Japanese tourists could fund your entire operation.
    You're going to have to make one very important change, though, if that's going to work. Alcohol must be available. Your passengers are adults on vacation, and they want a drink.
    Re-open the lounges, and serve beer and wine in the snack bars. I was somewhat appalled to discover on my most recent trip (Columbia, Bellingham to Auke Bay) that I could have a hamburger and fries but no beer (in the snack bar), or fries and a beer but no hamburger (in the dining room). That's nuts. Get real. You'll definitely drive passengers away with that policy. Price alcohol like restaurants do and it will pay for itself.

  • 1) Sync schedules to work with flights in and out of communities.
    2) Hire some new website designers and programmers. Create a seamless, easy-to-use website like airlines and replace people working at the counters with kiosks similar to airports. The purser should be able to handle all questions and people when entering boat.
    3) On-board wifi would be a huge perk
    4) Raise the price of coffee
    5) Smaller portions in the cafeteria

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