Feedback

  • I'm working on the Colombia as a Jr Purser on Nov 9, 2017. We have a number of empty staterooms on the leg from KTN to BELL. I have had 4 passenger requests for discounted rooms especially on the 2nd night (they would like to rent a room for only 1 of the 2 nights in order to save $. Policy & the way the CaRes system is set up only allows us to sell for the entire KTN to BELL portion. We used to offer the 2nd night for 60% of the price. As we only have 6 2berth inside rooms (the least expensive option), they are all full. Therefore, I would have to sell a 2 berth outside room for the entire cost of $344. when the passenger asks to rent for a single night. Instead of traveling with empty rooms & unhappy passengers, would you consider offering a single night price? Also, can we have a sliding scale of rooms? I read the draft statement of strategic price increases. Perhaps we can upgrade some rooms with fancier décor & charge more $. Offer room service for those rooms. And perhaps we can remodel in order to divide some rooms in half with a thin divider wall thus creating 2 inexpensive roomettes as on the Kennicott (perhaps with a shared bathroom). There are crew & retired crew on board this ship camping in the lounges due to the high prices. A discounted rate for crew & retirees (pass holders) would entice them to buy a room thus bringing in extra revenue. Of course they would only buy a room after all the passengers had a chance so they would not create a lack of rooms to rent @ full price. I am taking the ferry from Sitka to Bellingham the day after my shift ends. I purchased a room @ full price in part because I believe it reflects poorly on AMHS for the passengers to see crew camping in the lounges.

  • Would appreciate having the Cross Gulf resume full year service so there's always a means
    to travel via the waters from lower 48 States to Anchorage area. There's such a demand
    from the tourists to the military for using it ... that it leaves little availability for the local Alaskan to use it for transport. Plus, Yakutat could greatly benefit from more
    frequent ferry service.


  • The only way the ferry system will survive in southeast Alaska is to extend the road system and have shorter ferry rides and smaller ships. You have to go to a shuttle ferry system.

  • I was sorry to hear of the sustainability problems for AMHS, this summer my family visited Alaska for the first time and were very happy to get to enjoy several ferries. I also learned that the ferry system is incredibly important for people who live in different parts of Alaska where that is their only viable option for transport. I don't know much about ferry system efficiencies but I wonder if certain shorter trips could perhaps do without the food service aspect? I don't know if Alaska is interested in renewables but if somehow wind or wave energy technologies could be employed or subsidized that may be of help for fuel efficiency... and how can the 33 communities that need it be more effective in convincing the state government that it is an extremely important part of citizen livelihood? not to mention tourism... do they think it would be easy for citizens financially or otherwise to go back to boats and small aircraft? I don't have many ideas but I sincerely hope that AMHS and the citizens that depend on it will find a way to keep the boats running. best regards - A.A.

  • Congratulations on providing us with a memorable trip on the Kennicott and the Fairweather on 2nd and 7th September 2017. However, there is always however or a but. When trying to book passage through our local travel agent we were told the ships were old decrepid broke down regularly were rarely on schedule , etc etc . Then we would be handed another glossy from a cruise ship company. However we solved the problem by finding a Travel agent in NSW some 250 Klm away who was able to do what we wanted. The purpose of this letter is to confirm what you must be aware of, that travel agents will do most anything to sell cruise ship tickets in preference to AMH/way. Trust you will be able to address this problem. We were able to book through Macleay Valley Travel 33 Smith st Kempsey 2440 Australia WWW.macleayvalleytravel.com

  • Coastal communities off the road system depend on Alaska’s Marine Highway to transport vehicles, large equipment and essential food and supplies. I am a resident of Cordova and depend on the ferry system to allow me to live in this very expensive community. The ferry allows us to go get and receive necessities such as food and medical supplies, heavy equipment and building materials. The ferry is essential to our fishing industry in the summertime, with daily loads of fish shipped out to distribution points in Southcentral Alaska in a timely manner. This stimulates a broader regional economy than just Cordova. Hindering the transport of fish will damage the income of the entire state. Having the slow Aurora this summer instead of the fast Chenega/Fairweather was detrimental to the fishing industry.

    I fear that the ferry service is expected to run a profit which it can’t. We don’t expect our roads to make a profit! I honestly think there should be tolls on the roads and those profits should be shared to the AMHS. The ferry prices have gone up and up since I moved to Cordova. I used to be able to go round trip to Anchorage for about $140 with myself and 15’ car. Now a round trip over $400. So, previously where I would travel quarterly, I am now traveling once a year (if that). Who wins? Alaska Airlines, that’s who. It is cheaper to fly and rent a car than to take the ferry. But for supply trips, you can’t do that. There should be a frequent sailor’s program that gives 20% off each trip or a free ticket after 5 purchases.

    Food is so essential on long trips, I go from Cordova to Whittier for 6 hours each way. When we have to go through Valdez, it is a 12 hour ferry ride! If you remove the food service, then you will have a boat load of angry people. People are used to paying $14 for a burger in Cordova. The ferry prices are considered “cheap” for us. You could slightly increase the food rates. And bring back the bars – look at those numbers closely. Was there any revenue saved by removing the staff and their wages or did we actually lose money because the bars brought in so much money? I am not an advocate for getting drunk on a boat, but I do appreciate being able to have a beer with my food.

    The ferry system needs to focus on building ferries that are suited for our waters. We had the Chenega/Fairweather fast ferry in Prince William Sound. These ferries were not capable of sailing in rougher weather. Why in the world were they commissioned? So now the AMHS is drydocking indefinitely newer ferries while commissioning new ferries that probably still won’t be able to sail. And when building ferries, make it so the seats can either fully recline or the arm rests can completely be pushed out of the way so people can sleep on the chairs. It isn’t pleasant to have to spread out on the floor so you can get a couple winks shut eye after the ferry departs at 5:30am.

  • I read through the reports provided by the contractors. I find one thing glaringly obvious. The data provided is data form after the AMHS management started doing cuts on the routes, and changing the established routes.
    Data needs to be taken into account from when the routes were well established and in service for a few years.
    One big example of this is the prince william sound summer runs. When two vessels were running in the summer in PWS. Currently only one vessel runs in PWS during the summer. This was a cut of @60% of service. This in my opinion was a huge mistake which destroyed the ridership base in PWS.

  • AMHS needs to be removed from DOT if it is going to survive. It was never there in the first place. It started out with the dept. of public works and operated quite well for years with good management. Then it was merged into DOT about 1980 and has eroded ever since. It needs to be an entity by itself with a small and competent management team

  • I first rode the ferry when I arrived in Wrangell in 1974. Since then I have ridden the ferry yearly, often taking the car to Bellingham.
    The ferries are an integral part of Alaska and need to be subsidized. The State is willing to pay millions, billions? for roads but in Southeast, where roads connecting communities are impossible, we rely on the ferry. Both of my sons rode the ferry many times in high school to different school events.
    I was puzzled when the bars were eliminated a few years ago. Although I am not a heavy drinker, I ordered a beer in the evenings while riding the ferry. The bar was always abuzz with many people,always a money maker. Who made the decision to close the bars? The Temperance Union? We need to make jobs in Alaska, not eliminate them.
    I was not pleased that the State chose to build smaller ferries. We need the big ferries to get us back and forth to Bellingham, not smaller ones.
    The ferry employees are always polite and friendly and I feel as if they welcome us riders. Employees on land are also very obliging and I appreciate the service they provide.
    I have worked in tourism for the past 10 years and always brag about our ferry system. Please maintain support for our beloved ferries.
    Although I love the Columbia, she has been in dry dock for more than a year because a prop needed to be repaired in Germany? Who makes the decisions to buy German parts? We need parts from the west coast that are easily replaced.
    If the State can afford to have special sessions to pay some obstructionist lawmakers to convene, we certainly can afford to support our ferry system. Transportation in Alaska is expensive but we need a dependable ferry system.


  • The AMHS governance study pryovides a good overview of some of the possible
    alternative governance structures, and the most important thing that needs
    to be done is remove the political influence from the system's decision
    making and operations to the greatest extent possible.

    AMHS will always provide some level of disproportionate service depending on
    where the elected officials representing the coastal communities are from.
    Usually this additional service is losing money at greater rates than other
    parts of the system. This is why you see the ferry calling in Angoon
    frequently and rarely in Pelican.

    I agree generally with the Mark Hickey memo except for the impacts of
    removing the system from DOT&PF. "Multimodal" has gone out of vogue many
    years ago and AMHS has never focused on optimizing multimodal
    transportation, although it could.

    Alaska gets plenty of federal highway funding, to the point where sometimes
    the state doesn't even have enough viable projects to spend it on. AMHS
    gets its fair share of this funding, but the decisions about where to invest
    are overly political and tend to get reversed. Think of the South Mitkof
    Island terminal, Fast Ferries, Alaska Class ferries. Even the common sense
    approach to extend roads where practical to shorten ferry runs cannot find
    longstanding support.

    I like the way that the report looked at various mission statements. This
    is actually a big part of the problem in that they are quite vague. "basic
    transportation services"... What does that really mean? 1 X month service
    to access health care or to move a vehicle?

    I've used AKMHS to move to or from Alaska 5 times since 1991, as do many
    people (especially military). I'm surprised sometime during summer mainline
    runs to see how many army and air force personnel are riding. This is
    ridership that will probably not go away unless the service does and that
    fact does not seem to be highlighted as a difference between the other types
    of governance systems evaluated.

    More recently, my use of AHMS in Southeast has tapered off substantially.
    The main reason for this is a schedule that provides terrible times for
    embarking/disembarking. Travelling between Juneau and Petersburg, this
    year's schedule had only one sailing pair that did not involve arriving or
    departing between midnight and 4 in the morning. I would gladly trade
    frequency of service for sensible sailing times.

    The points raised in your interviews with the Deputy Commissioner and
    General Manager are on point and accurate. However my jaw dropped at the
    comment on page 10 where AMHS claims it cannot track costs by route, only
    vessels. I don't see how this can be true, given that for decades we've
    been hearing from the State that the mainline runs and summertime Lynn Canal
    service are the only profitable runs.

    The points raised by the labor representatives do not match my observations.
    When I ride the ferry, I do not see employees that want to "be part of the
    solution". About the only part of these interview points that I agree with
    is that morale and the relationship between unions and management are at an
    all time low. It takes two to tango. Pride of ownership started evaporating
    about 20 years ago when the IBU won the concession that it's members no
    longer had to keep up with running rust by painting the ship.

    While I do agree with many other comments that this might be just another
    study on the shelf, AMHS is at a critical point and we need to do something.




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